Privacy Policy
Privacy Policy
Overview
SIGSA Intelligent Automation, Inc. is a limited liability company established under the laws of the People's Republic of China (hereinafter referred to as "SIGSA" or "we," including its parent company, subsidiaries, affiliates, etc.). We value the maintenance and protection of our users' personal information. This policy applies to all products and services of SIGSA Engineering.
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Last Updated: December 18, 2022
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If you have any questions, comments, or suggestions, please contact us at: Email: customerserv@sigsa-engineering.com
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This policy will help you understand the following:
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How we collect and use your personal information
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How we use cookies and similar technologies
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How we share, transfer, and publicly disclose your personal information
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How we protect your personal information
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Your rights
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How we handle children's personal information
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How your personal information is transferred globally
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Retention period of your personal information
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How this policy is updated
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How to contact us
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SIGSA fully understands the importance of personal information to you and will make every effort to ensure the security and reliability of your personal information. We are committed to maintaining your trust in us and uphold the following principles in protecting your personal information: accountability, purpose limitation, consent, data minimization, security, participation, and transparency. At the same time, SIGSA commits to adopting appropriate security measures in accordance with industry-standard practices to protect your personal information.
Please read and understand this Privacy Policy carefully before using our products or services.
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1. How We Collect and Use Your Personal Information
Personal information refers to various types of information recorded electronically or by other means that can, alone or in combination with other information, identify a specific natural person or reflect the activities of a specific natural person.
SIGSA only collects and uses your personal information for the purposes described in this policy.
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(1) Purchasing and Delivering Products or Services
If you purchase SIGSA products or services from us, you will need to provide the following information to facilitate the transaction: your name, phone number, email address, mailing address, identification number, bank card number, and other identity, payment, and shipping information required to generate an order. If you do not provide this information, you will be unable to purchase SIGSA products and services.
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(2) Using SIGSA Products or Services
In the course of using SIGSA products or services, you may need to provide us with the following information to ensure the proper functioning of SIGSA products and services: your device's geographic location, device configuration information, shared text or images, driving data (including sensor data, device data, and control data), etc. We may also collect your product usage logs, IP addresses used to access our products or services, timestamps, and similar information. If you refuse to provide such information, we will be unable to provide you with the corresponding services, but this will not affect your use of other features of SIGSA products and services.
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(3) Improving Our Service Quality
To enhance your service experience and improve service quality, to prevent risks, or to recommend better or more suitable services to you, we will collect information you provide when contacting our customer service team, survey responses you submit to us, and information about the categories and methods of services you use and your actions while using those services.
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(4) Providing Information and Advertising of Interest to You
Unless prohibited by applicable law, we will use the contact information you provide to send you information or advertising that may be of interest to you. If you do not wish to receive such information, you may unsubscribe through the method provided in the communication.
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(5) Providing Job Opportunity Information
You may submit your resume information to us through our website. With your consent, we may collect the following information for the purpose of communicating with you regarding job opportunities and specific positions at SIGSA: educational background and work experience data.
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(6) Safeguarding National, Public, and Individual Interests
You fully acknowledge that, under the following circumstances, we have the right to collect and use your personal information without obtaining your authorization or consent:
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Matters related to national security and national defense;
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Matters related to public safety, public health, or major public interests;
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Matters related to criminal investigation, prosecution, trial, and enforcement of judgments;
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Protecting your or another individual's vital legitimate interests such as life and property, where it is difficult to obtain your consent;
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Personal information that you have voluntarily disclosed to the public;
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Personal information collected from legally and publicly disclosed sources, such as lawful news reports or government information disclosures;
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Information necessary for entering into a contract at your request;
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Information necessary for maintaining the safe and stable operation of the products and/or services provided, such as detecting and resolving faults;
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Information necessary for lawful news reporting;
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Information necessary for academic research institutions to conduct statistical or academic research in the public interest, where personal information contained in the results is de-identified when provided externally;
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Matters related to our compliance with obligations under laws and regulations;
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Other circumstances as prescribed by laws and regulations.
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Your personal information may contain sensitive personal information, such as your race, religious beliefs, personal health status, or sexual orientation. When using our products or services, you may upload or publish such sensitive information on public channels. Please handle such sensitive personal information with caution.
The information you provide will be continuously authorized for our use during the period in which you use SIGSA products and services. When you cancel your account, we will cease using and delete the above information, except where laws and regulations require otherwise regarding retention periods.
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The above information will be stored within the territory of the People's Republic of China. If cross-border transfer is required, we will conduct a security assessment in accordance with applicable laws and regulations.
When we intend to use your information for purposes not described in this policy, we will seek your prior consent. When we intend to use information collected for a specific purpose for other purposes, we will seek your prior consent.
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2. How We Use Cookies and Similar Technologies
(1) Cookies
To ensure the proper operation of our website, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and certain numbers and characters. With cookies, the website can verify your identity, ensure the security of data and services, store your preferences or shopping cart data, and provide you with better products and services.
We will not use cookies for any purpose other than those described in this policy. You may manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have the ability to block cookies. However, if you do so, you will need to manually adjust your user settings each time you visit our website. For detailed information on how to change your browser settings, please visit the relevant browser's official website.
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(2) Similar Technologies
In addition to cookies, we may also use web beacons, pixel tags, and other similar technologies on our website. For example, emails we send to you may contain clickable URLs linking to content on our website. If you click such a link, we will track that click to help us understand your product or service preferences and improve customer service. Web beacons are typically transparent images embedded in websites or emails. Through pixel tags in emails, we can determine whether an email has been opened. If you do not wish your activity to be tracked in this manner, please do not click on images or text links in emails, or unsubscribe from our mailing list at any time.
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3. How We Share, Transfer, and Publicly Disclose Your Personal Information
(1) Sharing
We will not share your personal information with any company, organization, or individual outside the SIGSA group, except in the following circumstances:
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Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
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We may share your personal information externally in accordance with laws and regulations, or as mandated by competent government authorities.
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Sharing with affiliates: Your personal information may be shared with our affiliates. We will only share necessary personal information, subject to the purposes stated in this privacy policy. If an affiliate intends to change the purpose of processing personal information, it will seek your authorization and consent again.
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Sharing with authorized partners: Certain services may be provided by authorized partners solely to fulfill the purposes stated in this policy. We may share certain personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with logistics service providers to arrange delivery, or arrange for partners to provide services. We will only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and will only share the personal information necessary to provide the service. Our partners are not authorized to use shared personal information for any other purpose.
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Currently, SIGSA's authorized partners include our suppliers, service providers, and other partners. We send information to suppliers, service providers, and other partners who support our business globally, including providing technical infrastructure services, transaction and communication services (such as payment, logistics, SMS, and email services), analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, facilitating payments, or conducting academic research and surveys.
We will enter into strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.
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(2) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
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Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent.
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In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will require the new entity holding your personal information to continue to be bound by this privacy policy; otherwise, we will require that entity to seek your authorization and consent anew.
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(3) Public Disclosure
We will only publicly disclose your personal information in the following circumstances:
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After obtaining your explicit consent;
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Disclosure based on law: We may publicly disclose your personal information where required by law, legal proceedings, litigation, or mandatory government directives.
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4. How We Protect Your Personal Information
We have implemented industry-standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably practicable measures to protect your personal information. For example, data exchanged between your browser and our services (such as credit card information) is protected by SSL encryption; we provide HTTPS secure browsing for both the SIGSA Intelligent Automation and SIGSA Engineering websites; we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious attacks on data; we have established a dedicated department for personal information protection; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training to strengthen employees' awareness of the importance of protecting personal information.
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We take all reasonably practicable measures to ensure that irrelevant personal information is not collected. We will retain your personal information only for the period necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law.
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The internet is not an absolutely secure environment, and communications such as email, instant messaging, and exchanges with other SIGSA users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use complex passwords to help us ensure the security of your account.
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The internet environment is not 100% secure. We will endeavor to ensure or warrant the security of any information you send to us. If our physical, technical, or administrative safeguards are breached, resulting in unauthorized access, public disclosure, alteration, or destruction of information that damages your legitimate rights and interests, we will bear the corresponding legal liability.
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In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic facts and potential impact of the incident, the measures we have taken or will take, recommendations for you to independently prevent and mitigate risks, and remedial measures available to you. We will promptly notify you of the circumstances through email, letter, telephone, push notification, or other means. When it is difficult to notify each individual, we will issue a public announcement through reasonable and effective means. We will also proactively report the handling of personal information security incidents to regulatory authorities as required.
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5. Your Rights
In accordance with the relevant laws, regulations, and standards of China, as well as common practices in other countries and regions, we ensure that you may exercise the following rights with respect to your personal information:
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(1) Accessing Your Personal Information
You have the right to access your personal information in accordance with laws and regulations. If you wish to exercise your right of data access, you may do so through the following means:
Account Information: If you wish to access or edit your personal profile and payment information, change your password, add security information, or close your account, you may do so by visiting the relevant pages such as personal profile and password change on our website or application. However, for security and identification purposes or as mandated by laws and regulations, you may not be able to modify the initial registration information provided at the time of registration.
If you are unable to access this personal information through the above means, you may send an email to customerserv@sigsa-engineering.com at any time, or contact us through the methods provided on our website or application.
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(2) Correcting Your Personal Information
When you discover that the personal information we process about you contains errors, you have the right to request that we make corrections. You may send an email to customerserv@sigsa-engineering.com at any time, or contact us through the methods provided on our website or application.
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(3) Deleting Your Personal Information
You may submit a request to us to delete your personal information under the following circumstances:
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If our collection and use of personal information violates laws and regulations;
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If our processing of personal information violates our agreement with you.
If we decide to respond to your deletion request, we will also notify entities that have obtained your personal information from us, requiring them to delete it promptly, unless otherwise provided by laws and regulations, or unless those entities have obtained your independent authorization.
After you or we assist you in deleting the relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from backup systems. We will securely store your personal information and isolate it from further processing until the backups can be cleared or anonymized.
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(4) Changing the Scope of Your Consent
Each business function requires certain basic personal information to be completed (see Part 1 of this policy). For the collection and use of additionally collected personal information, you may grant or withdraw your consent at any time.
You may do so through the following means: by visiting the authorization page on our website or application to reset your consent settings for your personal information.
Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the processing of personal information previously carried out based on your authorization.
If you do not wish to receive commercial advertising from us, you may unsubscribe at any time through the method provided in our emails or text messages.
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(5) Account Cancellation
You may cancel your previously registered account at any time by sending an email to customerserv@sigsa-engineering.com.
After account cancellation, we will cease providing products or services to you and, at your request, delete your personal information, except as otherwise required by laws and regulations.
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(6) Restricting Automated Decision-Making
In certain business functions, we may make decisions solely based on automated decision-making mechanisms, including information systems and algorithms. If such decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will provide appropriate remedies.
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(7) Responding to Your Requests
To ensure security, you may need to submit a written request or otherwise verify your identity. We may ask you to verify your identity before processing your request.
If you are not satisfied, you may also file complaints or reports with regulatory authorities such as the Cyberspace Administration, telecommunications, public security, and market regulation departments.
In principle, we do not charge fees for your reasonable requests. However, for requests that are repeated multiple times or exceed reasonable limits, we may charge a certain cost. We may refuse requests that are groundlessly repetitive, require excessive technical means (e.g., requiring the development of new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes).
Under the following circumstances, we will be unable to respond to your request in accordance with laws and regulations:
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Matters directly related to national security or national defense;
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Matters directly related to public safety, public health, or major public interests;
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Matters directly related to criminal investigation, prosecution, trial, or enforcement of judgments;
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Sufficient evidence indicates that you have subjective malice or are abusing your rights;
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Responding to your request would cause serious harm to the legitimate rights and interests of you or other individuals or organizations;
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Matters involving the protection of your or another individual's vital legitimate interests such as life and property, where it is difficult to obtain your consent;
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Matters involving trade secrets;
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Matters related to our compliance with obligations under laws and regulations.
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6. How We Handle Children's Personal Information
Our products, websites, and services are primarily intended for adults. Children may not create their own user accounts without the consent of a parent or guardian.
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Where children's personal information is collected with parental consent, we will only use or publicly disclose such information where permitted by law, with the explicit consent of a parent or guardian, or where necessary to protect the child.
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Although local laws and customs may define "child" differently, we consider any person under the age of 14 to be a child.
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If we discover that we have collected a child's personal information without first obtaining verifiable parental consent, we will endeavor to delete the relevant data as soon as possible.
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7. How Your Personal Information Is Transferred Globally
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In principle, personal information collected and generated within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
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As we provide products or services through resources and servers located around the world, your personal information may be transferred to jurisdictions outside the country or region where you use the products or services, or may be accessed from such jurisdictions. We will conduct a security assessment in accordance with the requirements of laws and regulations prior to any such transfer.
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Such jurisdictions may have different data protection laws, or may not have established relevant laws. In such cases, we will ensure that your personal information receives adequate and equivalent protection as it would within the territory of the People's Republic of China.
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8. Retention Period of Personal Information
Under normal circumstances, we retain your personal information only for the minimum period necessary to fulfill the purposes for which you have authorized its use, unless otherwise required by laws and regulations or with your additional authorization and consent. Upon expiration of the aforementioned retention period, we will delete or anonymize your personal information.
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9. How This Policy Is Updated
Our privacy policy may change. We will post any changes to this policy on this page. For significant changes, we will provide more prominent notice. Significant changes referred to in this policy include, but are not limited to:
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Significant changes in our service model, such as the purposes of processing personal information, the types of personal information processed, or the manner in which personal information is used;
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Changes in the primary parties with whom personal information is shared, transferred, or publicly disclosed;
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Significant changes in your rights regarding personal information processing and the manner in which they are exercised.
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If you continue to use SIGSA products and services after this policy is updated and takes effect, it indicates that you have fully read, understood, and accepted the updated policy and are willing to be bound by it.
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10. How to Contact Us
If you have any questions, comments, or suggestions regarding this privacy policy, please send an email to: customerserv@sigsa-engineering.com
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If you are not satisfied with our response, particularly if our personal information processing practices have harmed your legitimate rights and interests, you may also file complaints or reports with regulatory authorities such as the Cyberspace Administration, telecommunications, public security, and market regulation departments.