Shipping Time and Order Processing

 

Shipping times may vary depending on product availability. Product availability will be displayed when you place an order on the SIGSA Intelligent Automation ("SIGSA") website.

 

If your order contains multiple products, the estimated shipping time will be based on the item with the longest processing time. In general, SIGSA does not split orders. However, we may contact customers to ask whether they would like in-stock items to be shipped first.

​

Estimated Processing Time

 

1. In Stock
Please allow at least 2–3 business days from the time your order is placed for the order to be processed and shipped. Business days refer to Monday through Friday, excluding public holidays.

 

2. Back-Ordered Items
Back-ordered items usually require approximately 2–3 weeks before shipment.

 

3. Pre-Order Items
Pre-order items are generally shipped within 3–4 weeks. If the shipping timeline changes due to force majeure or if the item becomes available earlier than expected, we will notify you accordingly.

​

Delivery and Shipping Fees

 

Shipping Services

 

Orders may be shipped by FedEx, UPS, DHL, USPS, air post, or other available logistics providers, depending on the destination country or region, product type, and selected shipping method.

​

Due to international shipping restrictions, logistics availability may vary by destination. Certain remote areas, islands, mountainous regions, overseas territories, military addresses, or regions with limited courier coverage may require longer delivery times or may not support certain shipping methods.

​

We are unable to ship to hotel addresses. Shipments to PO Boxes, parcel lockers, forwarding warehouses, or similar addresses may be reviewed on a case-by-case basis and may be declined.

​

Due to air transportation restrictions, orders containing batteries, electronic products with built-in batteries, liquids, magnetic components, or other restricted items may require special shipping arrangements. These products may have longer delivery times, quantity limitations, or may be unavailable for certain shipping methods or destinations.

​

If your order cannot be shipped using the selected shipping method, SIGSA Intelligent Automation may contact you to arrange an alternative shipping method or provide further instructions.

​

Free Shipping

 

SIGSA may offer free express shipping on qualifying orders. If your order does not qualify for free shipping, the applicable shipping fee will be displayed at checkout after the shipping address has been entered.

​

Shipping Methods and Estimated Delivery Time

​

Express Shipping

 

If you select express shipping, your order may be shipped by FedEx, DHL, UPS, Postal Express or another commercial express carrier.

Express shipping usually takes approximately 3–7 business days, except for remote countries or regions where delivery may take longer.

​

Important Shipping Notes

​

• Estimated delivery times are provided for reference only. SIGSA Intelligent Automation cannot guarantee an exact delivery date.

​

• Orders containing batteries may require longer delivery times due to air transportation and safety regulations.

​

• SIGSA is not responsible for shipping delays caused by customs clearance, transportation disruptions, carrier delays, weather, government actions, force majeure, or other circumstances beyond our control.

​

• Customers are responsible for any customs duties, import taxes, tariffs, VAT, brokerage fees, or other charges required by the destination country or region, unless otherwise stated at checkout.

​

• If customs clearance cannot be completed due to customer-related reasons and the package is returned, the customer will be responsible for any additional shipping fees required for reshipment.

​

Customs Duties, Taxes, and Tariffs

 

Customers are responsible for complying with all import regulations of the destination country or region.

​

Depending on local laws and international trade regulations, customs duties, sales tax, VAT, import tariffs, or other charges may apply. These charges may be collected at checkout or by the local customs authority, courier, or carrier before delivery.

​

If local customs or the carrier contacts you regarding payment of import duties or taxes, please complete the payment promptly to avoid delivery delays, package returns, or additional charges.

​

SIGSA is not responsible for delays, returns, confiscation, or additional costs caused by unpaid customs duties, unpaid taxes, incorrect customs information, or failure to complete customs clearance.

​

Shipping Rules

​

• Customers are responsible for paying all applicable customs duties, taxes, tariffs, and other import-related charges.

​

• Hotel addresses are not accepted. Please provide a permanent street address.

​

• Shipments to PO Boxes may be reviewed on a case-by-case basis and may be declined.

​

• Orders that cannot be fulfilled due to shipping restrictions, address issues, or policy violations may be canceled and refunded to the original payment method.

​

• SIGSA can only modify an incorrect shipping address if the customer contacts us before the package is marked as shipped.

​

• Once an order has been shipped, SIGSA cannot guarantee that the shipping address can be changed.

​

• If additional fees are required due to an incorrect address provided by the customer, the customer will be responsible for those fees.

​

• Packages returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping charges.

​

• If customs clearance cannot be completed due to customer-related reasons and the package must be reshipped after being returned, the customer will be responsible for all additional shipping costs.

​

Shipping Notice

 

For special shipping requests, please contact SIGSA Customer Support before placing your order.

​

Please carefully confirm your shipping address before completing payment. If you enter an incorrect address, contact SIGSA Customer Support as soon as possible. We will try to coordinate with the logistics provider, but we cannot guarantee that changes can be made after shipment.

​

Orders can only be shipped to the country or region selected when the order is placed. If you request an address change after the order has been shipped, SIGSA cannot guarantee that the shipping information will be updated successfully.

​

Customers are responsible for all risks, delays, and expenses caused by address changes requested after shipment.

​

When placing an order, please make sure to enter the correct name, address, phone number, and contact information to ensure successful delivery.

​

Delays, Failed Delivery, and Force Majeure

 

SIGSA assumes no responsibility for delayed, rejected, returned, or failed deliveries caused by the following circumstances:

​

• Delivery delays of 1–2 days or more for shipments to remote areas, islands, mountainous regions, overseas territories, or other locations with limited courier coverage.

​

• Delivery failure or delay caused by the consignee, including but not limited to changing the address after shipment, entering an unknown or incorrect address, providing incorrect contact information, refusing delivery, or failing to respond to the carrier.

​

• Delays caused by force majeure. Force majeure refers to unforeseeable, unavoidable, or insurmountable circumstances, including but not limited to weather disruptions, transportation interruptions, communication system failures, government actions, customs policy changes, postal administration policy changes, war, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and similar events.

​

• Products restricted from air freight or certain shipping methods due to aviation safety regulations, carrier policies, customs requirements, or local import restrictions, including but not limited to batteries, electronic products, fragile products, magnetic components, liquids, or other restricted items.

​

• Shipments that are confiscated, delayed, returned, destroyed, or otherwise disposed of due to violations of transportation regulations, customs regulations, import laws, or local laws and policies.

​

• Delivery delays or failed delivery caused by weekends, public holidays, national holidays, festivals, or non-working days in the destination country or region.

​

• Delivery failure where the consignee’s address is located in a school, company, residential community, military area, restricted-access building, or other location where the courier cannot access the recipient.

​

Order and Logistics Tracking

​

Shipping Notification

 

After your order has been shipped, you will receive a notification email containing the tracking number or waybill number. You may use the tracking link provided in the email to check the shipment status on the carrier’s official website.

​

Tracking Your Order

​

You may track your order by:

1. Logging in to your SIGSA account and checking your order history.

2. Contacting SIGSA Customer Support.

​

Inspection and Signature Upon Delivery

 

Because SIGSA products may be valuable, please inspect the package carefully upon delivery.

 

If the package is visibly damaged, deformed, opened, or otherwise abnormal, please do not sign for the package or open it. Contact SIGSA Customer Support immediately.

 

Once you, or another person on your behalf, signs for the package, SIGSA Intelligent Automation will consider the package, quantity, and product condition accepted.

 

To help protect your rights, we strongly recommend recording a complete unboxing video, starting from the moment the shipping box is opened and continuing through the inspection of the internal packaging, product exterior, accessories, and packing list.

 

If any items are missing, damaged, or incorrect, please contact SIGSA Customer Support within 24 hours after receiving the package so that we can assist you promptly.

​

If you do not contact us within the required timeframe, SIGSA Intelligent Automation may be unable to process claims for missing or damaged items after the package has been signed for.

​

FAQ

 

How do I change my order before shipment?

​

If your order has not yet been shipped, please contact SIGSA Intelligent Automation Customer Support as soon as possible. We will try to update the order information before shipment.

​

Once an order has been placed, certain details may not be changed, including but not limited to the destination country, product quantity, product category, and product color.

​

If additional fees are required to reship a package due to an address error, the customer will be responsible for those fees.

​

How do I cancel an order before shipment?

 

If your order has not yet been shipped, please contact SIGSA Customer Support to request cancellation.

​

If the order has not shipped, the refund will generally be processed using the original payment method. Refund processing usually takes approximately 3–5 business days, depending on the payment provider.

​

If the order has already been shipped, cancellation will depend on whether the logistics provider can successfully intercept the package. If the package cannot be intercepted, the order cannot be canceled.

​

Are there additional charges for repeated delivery, refused packages, or returns without reason?

 

Yes. The consignee will be responsible for any additional delivery charges if delivery failure is caused by the consignee.

​

Shipping charges for returned products due to order cancellation, package refusal, or return requests after shipment will be borne by the customer and may be deducted from the refund.

​

Shipping charges for returns without reason will also be borne by the customer and may be deducted from the refund.

​

Under what circumstances may SIGSA cancel an order?

 

SIGSA sells and ships products to end-user customers only. Customers may not commercially distribute, publish, license, resell, or otherwise use products or services purchased from SIGSA Intelligent Automation for unauthorized resale or distribution.

​

SIGSA Intelligent Automation reserves the right to cancel an order and refund the original payment account if we detect any of the following before the goods are shipped or delivered:

​

• SIGSA Intelligent Automation receives notification from the credit card issuer, PayPal, payment processor, or other payment provider that the transaction may be fraudulent.

​

• SIGSA Intelligent Automation determines that the purchase was made through improper means or finds evidence that the order was not placed legally.

​

• The order violates SIGSA Intelligent Automation’s shipping rules, sales policies, or applicable laws and regulations.

​

Customer Support

​

For shipping questions, order changes, cancellation requests, special shipping requirements, or delivery issues, please contact SIGSA Customer Support.